Case Study Croda Australia

The Client

Croda is a world leader in natural based speciality chemicals which are sold to virtually every type of industry. The company has approximately 4000 employees, working at 43 sites in 36 countries.

Activities can be broadly classified into two sectors:

• Consumer Care which consists of global businesses in personal care, health care, home care and crop care – all markets with an increasing need for innovation and sustainable ingredients.
• Industrial Specialities which comprises base oleo chemicals, additives for polymers, polymers and coatings, lubricants and lubricant additives and processed vegetable oils.

Business Demands

Provide a better and easier way to manage and access information within the organisation.

Solution Description

Intranet – The intranet is viewed by users as "the" central repository for all company information. The intranet built upon Windows Server and its inherent Internet Information Server co-ordinates data from various sources and legacy applications and delivers the data in a variety of forms to a variety of devices.

Features

·         Platform: ASP, VB, ASP.NET, Microsoft Office 

·         Document Handling (paperless office)

·         Easy to use real time web screens to interface AS400 / IBM Series i

o   Pricing

o   Stock Enquiries

o   Customer Order Enquiries and History

o   Purchase Orders

o   Purchasing History

·         Easily converted to interface to Dynamics AX when MAPICs exited.

·         Gathers data from multiple data sources, AS400, SQL, Access, Excel, Exchange, to display in one central location.

·         Custom Workflows in “New Product Enquiries”, “Customer Complaints”, “Margin Holds”, “Expiring Contracts”

·         KPI and Performance reporting

·         Sales Budgeting

o   Sales Reps responsible for own budget

o   Remains Centrally managed

·         External Access from Agents and Suppliers

·         Manage Potential Customers as well as existing customers

·         Mobile Telephone interface

·         Project and Marketing Campaign Tracking

o   Costs/ Expenses

o   Tasks and Task Assignment

o   Materials/Stock requirements

o   Project Budgets

·         Because it's web based these functions run very quickly externally in branch offices and remotely.

Solution Benefits

The benefits of the solutions have arisen from the wide acceptance of accessing information in a manner that is friendly, familiar and tailored to an individual's specific role in the organisation. The day to day procedures together with transactions for the main line of business system are presented transparently to the user reinforcing the notion of a single integrated system.